Privacy Statement

Processing Personal Data

SKOLA English in London respects your data according to the Data Protection Acts 1988 to 2003 and GDPR. We secure against unauthorised access, alteration, disclosure or destruction of personal data. We do this by controlling how you send us your data, and who has access to the data once we have it.

We only collect your data using secure forms on this website. We transfer your data to our school database to produce invoices and our weekly lists of students. We do this in order to run the programmes we advertise. We may disclose personal data we collect to third parties. If you choose a service like homestay accommodation, our minibus service, or airport transfers, we will share the data the services providers require to deliver the service.

We use cookies to track a visitor’s route through our website. This enables us to garner statistical information for future development. Visitors can disable cookies with no loss of functionality from the web browser. Visitors can also browse the website anonymously. SKOLA does not collect information to identify individual website visitors.

Your Rights

• the right to be informed

• the right of access

• the right to rectification

• the right to be forgotten

• the right to restrict processing

• the right to data portability

• the right to compensation & liability

We will ask for certain data you have supplied earlier to identify you. Customers can amend their data where it is inaccurate or asked for it to be erased. We aim to do this within 30 days. SKOLA will give customers a copy of the personal data we have collected. We keep data for 5 years.

To do this, or if you have any questions regarding your rights, including complaints, please write to Ben Toettcher at info@skola.co.uk

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share, and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

Direct payment gateways offered by Wix.com and Stripe used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and WhatsApp or WeChat messenger services.

How do we use cookies and other tracking tools?

We track personal information by using cookies. See here to find out what cookies are used by Wix to run the site.

We also use Google Analytics to track how users arrive on the site and what they do once they start using the site.

For more information about cookies visit http://www.allaboutcookies.org/

How can you withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@skola.co.uk

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@skola.co.uk

Produced by Ben Toettcher

Date: 24/09/2020